Why More And More Companies Are Relying On Cloud Telephony

Corporate communication is an essential criterion for a smooth working day. This applies to internal processes between employees and external ones with customers. More and more companies are relying on telephone systems with cloud technology to ensure an undisturbed exchange of information. In 2021, more than 30 percent of communication solutions were cloud-based. The numbers are likely to continue to rise.

Some companies are still skeptical. Security concerns prevent many from relying on the modern solution of cloud technology. But a rethink is taking place. Because the advantages are significant and in terms of security, many doubts can be eliminated in consultations.

The Benefits Of Cloud Telephony

The two outstanding features of cloud telephony are scalability and maintainability. By outsourcing to an external provider, the company relieves itself of maintaining its communication systems. The provider of the telephone systems takes care of these problems. This saves resources and time. In addition, the system is highly flexible in terms of scalability. Companies can easily book places and integrate new employees into communication without delay—a blessing, especially for growing companies. The only requirement is a sufficiently large Internet bandwidth.

Automatic Call Distribution (ACD) is interesting for companies with many customer contacts. ACD with Deutsche Telefon makes it possible for customer service to sort incoming calls according to criteria such as the problem’s urgency or the customer’s waiting time. After a previous query via the voice menu, it is also possible to automatically forward the customer to the appropriate employee. Customer satisfaction increases. Because unnecessarily long queues and frequent forwarding are a thing of the past.

The location-independent use of cloud technology brings with it a significant advantage. Employees with an available internet connection can access the system anytime and anywhere. The connection to the communication system also works across several company locations at the same time. A networked communication system greatly facilitates the exchange of information. The organization of virtual conference rooms and home offices is kept to a minimum. The effort involved in acquiring and maintaining the hardware is reduced.

Why Are Many Companies Still Hesitating

Incomprehensible, given the numerous advantages. But many companies have security concerns, such as plants. Then only talking to IT experts can help. The problems can be dispelled in most cases because the worries are often unfounded. Another point of criticism that is often raised is the running costs. You only have to pay for a conventional telephone system once. But there is a mistake here. Of course, this also has to be maintained, and additional hardware is required for new hires. As a rule, the cloud system is cheaper. A comparison between the two options and a comparison of costs and benefits provides clarity. Cloud telephony providers offer individually tailored contracts, so this point often favors modern technology. It is also clear that in the age of digitization, cloud-based solutions are essential.

Another common counter-argument is that you cannot be reached if the internet connection fails. Fallback solutions protect companies from this scenario occurring. For example, redundancy is established via a second Internet provider, or fail-safety is guaranteed via a high-performance mobile network. Here, too, only the exchange with the provider helps to find an optimal and individual solution.